Refund policy
Last updated: October 28, 2026
30-Day Returns
Most items can be returned within 30 days of delivery if they are unused, in their original packaging, and in resellable condition.
How to Start a Return
Please contact us before sending anything back at tanner@praxorasupply.com or 712-899-4729, with your order number and the items you’d like to return. We’ll send return instructions and a return authorization number. Returns sent without authorization may be refused.
Final Sale Once Opened
For health and safety reasons, the following items cannot be returned once the box or package has been opened: disposable gloves, earplugs, respirators and face masks, hair nets, bouffant caps, beard covers, and other disposable apparel. Unopened, sealed cases may be returned within the 30-day window.
Boots and Apparel
Unworn boots and apparel with tags or original packaging may be exchanged for a different size or returned within 30 days.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn’t what you ordered, please let us know within 5 business days of delivery and include photos if possible. We’ll cover return shipping and send a replacement or issue a full refund, whichever you prefer.
Restocking Fee
Returns for any other reason, such as ordering the wrong item or no longer needing it, are subject to a 15% restocking fee, and the customer is responsible for return shipping.
Special Orders
Items specially ordered for you that we don’t normally stock may not be returnable, or may carry a higher restocking fee if the manufacturer charges one. We’ll let you know before you place the order.
Refunds
Refunds go back to the original payment method within 5–7 business days after we receive and inspect the return. Customers on net terms receive a credit on their account. Original shipping charges are not refundable unless the return is due to our error.